IT Executive

* Drive technical support for clients, delivering timely solutions via remote access, phone, and on-site visits to ensure seamless IT operations. * Lead the installation and configuration of operating systems, software applications, and peripherals, ensuring seamless integration and optimal performance. * Manage and troubleshoot desktop computers, laptops, and printers, resolving issues efficiently to minimize downtime. * Architect and support basic networking tasks, including TCP/IP configuration, LAN setup, and router/switch configuration, to ensure robust network infrastructure. * Monitor and resolve network connectivity and performance issues, proactively identifying areas for improvement to optimize network efficiency. * Perform routine IT maintenance, maintaining accurate documentation of tasks and service logs to ensure transparency and accountability. * Collaborate with senior IT team members to escalate and resolve complex technical issues, leveraging collective expertise to drive innovative solutions. * Ensure the security and integrity of systems, implementing updated antivirus software and basic security measures to safeguard against threats. * Oversee inventory management of hardware, software, and service records, maintaining accurate and up-to-date records to inform IT strategic decisions. * Deliver ERP software support, including troubleshooting, user assistance, and training, to empower clients to maximize system benefits. * Develop and provide basic training to clients on ERP system usage, resolving ERP-related issues and promoting system adoption. * Participate in a roster-based, on-call duty schedule, providing flexible support to ensure continuous IT operations. * Travel and provide support outside Dhaka city when necessary, adapting to changing business needs and priorities.