BACK OFFICE SUPPORT

* Drive property maintenance workflows, leveraging systems like Fixflo to triage, assign, and track jobs, ensuring timely and accurate issue resolution. * Spearhead inbound enquiry management, responding professionally to prospective tenants, and efficiently booking viewings to propel the lettings pipeline forward. * Architect sales support processes, handling enquiries, coordinating viewings, managing offers, and driving deal progression to ensure seamless transactions. * Lead the coordination of multiple stakeholders and timelines, maintaining meticulous attention to detail and organisation to ensure deals stay on track. * Manage and track progress, providing timely updates and maintaining open communication channels to ensure the UK team is supported effectively. * Develop and implement process improvements, thinking independently and leveraging systems expertise to optimise workflows and drive efficiency. * Collaborate with cross-functional teams, providing exceptional support and ensuring alignment with business objectives to drive growth and market leadership. * Analyse and resolve issues, using clear and concise communication to ensure prompt resolution and minimal disruption to business operations. * Champion a culture of discipline, reliability, and responsiveness, working remotely with a high degree of autonomy and accountability. * Design and implement effective communication strategies, ensuring clarity, consistency, and confidence in all interactions with stakeholders. * Drive continuous learning and professional development, staying up-to-date with industry trends, systems, and best practices to maintain a competitive edge.