Client Support Executive / Lead (US Back-Office Night Shift)

* Spearhead client communications, guiding them through the filing process and ensuring seamless interactions with our US-based operations. * Drive process efficiency by responding to client inquiries via live chat, addressing concerns around account status, document uploads, and submission progress. * Architect a robust data management system, ensuring the accuracy of client information and meticulous organization of documents within our back-office system. * Deliver real-time updates on payment processing and refund timelines, providing clients with transparent and timely information. * Troubleshoot and resolve basic account issues and submission errors, escalating complex cases to the technical team for swift resolution. * Foster a world-class customer experience by maintaining a professional, neutral tone in all client interactions, upholding the highest standards of communication excellence.