Executive/Sr. Executive - Telemarketing (Sales)

* Spearhead customer engagement through prompt responses to calls and emails, ensuring timely resolution of inquiries. * Drive sales growth by researching and qualifying leads, leveraging diverse directories and sources to identify potential opportunities and forwarding them to the Sales Team. * Deliver exceptional customer experiences by providing accurate product and service information, addressing customer needs and concerns. * Manage customer data with precision, entering new customer information into the ERP system and ensuring existing records are up-to-date and accurate. * Identify and escalate high-priority issues, collaborating with relevant teams to resolve complex problems efficiently. * Maintain meticulous records of all customer interactions, adhering to standard operating procedures and documenting call information with attention to detail. * Proactively support the Sales Team by providing valuable insights and leads, contributing to the achievement of business objectives. * Adapt to evolving business needs, undertaking additional responsibilities and tasks as assigned by Management to drive business success.