E-commerce Sales & Operations Officer

• Spearhead customer interactions through inbound and outbound calls, ensuring seamless order confirmations and issue resolutions. • Deliver prompt and professional responses to customer inquiries, fostering a positive brand image. • Orchestrate the logistics of courier and delivery operations, optimizing efficiency and timely order fulfillment. • Curate and update the company's online product portfolio, ensuring accuracy and relevance. • Analyze and maintain daily sales and inventory reports using Microsoft Excel, informing data-driven business decisions. • Collaborate with cross-functional Sales & Marketing teams to drive target achievement and align business strategies. • Champion a customer-centric approach, streamlining order processing and ensuring a frictionless customer experience.