Team Leader, Appliance Service

• Spearhead daily operations for appliance service, driving efficiency and excellence • Empower field technicians and support staff to achieve exceptional results through effective leadership and motivation • Champion customer satisfaction by ensuring prompt and high-quality service delivery • Resolve complex customer issues with professionalism and poise, turning complaints into opportunities • Analyze team performance metrics and craft insightful reports to inform strategic decisions • Foster seamless collaboration with cross-functional teams, including Customer Service and Inventory, to achieve business objectives • Uphold rigorous service standards, prioritizing compliance, safety, and risk mitigation to protect the organization and its customers