Sr. Collection Executive / Collection Executive

* Spearhead debt collection efforts through strategic follow-ups via phone, SMS, or in-person visits to drive overdue payment recovery and meet daily, weekly, and monthly targets. * Champion accurate record-keeping, documenting all collection activities, customer interactions, and submitting timely reports to supervisors. * Architect payment plans and settlement agreements with debtors, ensuring compliance with policy limits and obtaining necessary approvals for all commitments. * Deliver exceptional customer service, addressing customer queries and concerns regarding outstanding dues, while maintaining a professional demeanor in challenging situations. * Drive compliance with legal regulations and bank policies, prioritizing the confidentiality of customer data and payment information to maintain trust and integrity.