Senior Executive / Assistant Manager

* Spearhead post-handover services, addressing civil, electrical, plumbing, and other critical issues to ensure seamless operations. * Drive daily maintenance services, overseeing scheduling, and monitoring to guarantee efficient delivery. * Architect tailored service packages for each establishment, aligning with client needs and expectations. * Lead business development efforts, identifying new client opportunities and crafting customized service offerings. * Foster exceptional client relationships, gathering feedback, and ensuring satisfaction through proactive engagement. * Manage and mentor property managers and support staff to achieve service excellence. * Innovate and adapt service packages to reflect market trends, client requirements, and business objectives. * Oversee financial processes, including service billing, petty cash management, and utility payments. * Deliver prompt and effective issue resolution, responding to customer complaints with empathy and professionalism. * Maintain meticulous records of customer interactions, transactions, and feedback to inform service improvements. * Excel in emergency situation management, ensuring swift and effective responses. * Cultivate strong relationships with government and private authorities, facilitating seamless communication and collaboration. * Promote Sheltech's brand and sales, showcasing new apartments to potential clients and driving business growth. * Design and deliver periodic training programs for the service team, enhancing skills and knowledge. * Leverage exceptional communication skills and professional presence to generate leads and drive sales of apartments and commercial spaces.