Jr. Social Media Executive & Content Moderator

* Spearhead social media monitoring, swiftly addressing customer inquiries, comments, and mentions across multiple platforms. * Deliver exceptional customer experiences, providing timely and accurate information on products, services, and company initiatives. * Drive issue resolution, escalating complex cases to relevant teams while ensuring seamless customer support. * Foster a loyal community by engaging with followers, sharing relevant content, and promoting brand affinity. * Identify opportunities to enhance social media presence, developing innovative content ideas and engagement strategies. * Collaborate with cross-functional teams to ensure unified messaging and maximize marketing impact. * Analyze online trends and community discussions, offering actionable insights to refine social media strategies. * Track key performance metrics, including response times, sentiment, and customer satisfaction, to inform data-driven decisions. * Architect content calendars and strategies, spanning blog posts, emails, videos, and social media, to drive engagement and conversions.