Associate Manager, Quality Assurance; Policy, Compliance & Analytics Dept., Credit & Collection Div.

* Spearhead the evaluation of retail credit products to drive informed decision-making. * Stay abreast of market trends, economic shifts, and current events to maintain a competitive edge. * Develop and implement a deep understanding of regulatory requirements, BB guidelines, and industry standards. * Collaborate with cross-functional teams to align objectives with organizational goals, fostering a culture of unity and purpose. * Architect and establish divisional quality procedures, standards, and specifications that meet organizational benchmarks. * Drive process excellence by supporting teams in adhering to organizational standards and best practices. * Facilitate seamless communication across departments to ensure the effectiveness of quality assurance controls. * Oversee company-wide categorization and QA activities, ensuring a cohesive and integrated approach. * Manage the onboarding and coordination of new and existing collection agencies, CPV, and other stakeholders. * Foster a quality-driven culture by sharing knowledge, providing training, and engaging various stakeholders in QA initiatives.