Sales & Operations Officer ( E-Commerce )

• Spearhead customer interactions through inbound and outbound calls, ensuring seamless order confirmations and issue resolutions. • Deliver prompt and professional responses to customer inquiries, fostering a positive brand image. • Oversee the logistics of courier and delivery operations, streamlining processes for maximum efficiency. • Curate and update product listings on the company website, ensuring accuracy and relevance. • Drive data-driven insights by maintaining and analyzing daily sales and inventory reports using Microsoft Excel. • Collaborate with cross-functional Sales & Marketing teams to develop and execute strategies that meet targets and drive growth. • Champion a customer-centric approach, ensuring effortless order processing and an exceptional overall customer experience.