Study Abroad/English Customer Service

* Drive customer engagement by serving as a single point of contact, understanding their needs, and guiding them through our core services, from initial inquiry to successful enrollment. * Architect seamless on-boarding experiences by processing applications, registrations, and payments with precision and accuracy. * Deliver exceptional support to enrolled students, addressing their queries, resolving issues, and providing top-notch customer service. * Manage sales pipelines effectively by maintaining accurate records of customer interactions, lead statuses, and sales progress using our Customer Information Management System. * Counsel students on study abroad options, providing clear guidance on university requirements, tuition fees, and accommodation to empower informed decisions. * Facilitate application processing by assisting students in gathering necessary documents and ensuring timely submission of university applications. * Coordinate visa and travel arrangements, including tuition payments and airport pickups, to ensure a smooth transition for students. * Stay up-to-date on university criteria and destination information to provide confident and accurate guidance to students. * Lead exam logistics from registration to results distribution, ensuring efficient data entry, fee collection, and test scheduling. * Ensure test security and integrity by organizing exam venues, proctors, and invigilation, and adhering to exam board rules. * Provide post-exam support by coordinating results distribution, addressing candidate queries, and maintaining strong relationships with exam boards. * Foster a collaborative team environment by sharing best practices and expertise with colleagues, including the team in Chattogram. * Offer support to other teams as needed to drive the overall success of the centre.