Call Centre Executive

• Deliver exceptional customer experiences through prompt and professional responses to inbound calls and queries. • Facilitate seamless order management, including placement, status updates, and delivery coordination, to drive customer satisfaction. • Resolve customer complaints and concerns, processing returns and refunds in a fair and efficient manner. • Capture and update customer interactions in the CRM system, ensuring data accuracy and integrity. • Drive process efficiency by maintaining meticulous records, including daily call logs, follow-ups, and performance reports. • Serve as a product expert, providing customers with accurate and engaging information on offerings, promotions, and campaigns. • De-escalate conflicts and diffuse tense situations with empathy and poise, ensuring courteous communication with all customers. • Collaborate with team leaders to share insights and feedback, informing process improvements and optimizing customer outcomes. • Contribute to sales growth and customer satisfaction targets through proactive engagement and tailored support. • Initiate outbound calls to confirm orders, address customer concerns, or follow up on pending issues, fostering trust and loyalty.