Shop Operation Manager

* Spearhead daily shop operations to drive efficiency and excellence * Architect inventory management systems, optimizing stock levels and coordinating with the purchase team for seamless replenishment * Analyze sales performance, developing and implementing targeted strategies to surpass goals * Drive customer engagement through innovative marketing and digital marketing initiatives * Collaborate with marketing teams to design and execute promotions, campaigns, and events that boost sales and revenue * Curate visually appealing store displays, merchandising, and outdoor branding to elevate the customer experience * Deliver exceptional customer service, resolving inquiries and complaints with professionalism and empathy * Mentor shop staff to uphold exceptional service standards, fostering a culture of excellence * Develop and present regular reports on sales, stock, and operational performance, informing data-driven business decisions