Officer, Query Management (ACI Renewable energy)

* Drive prompt and professional query resolution, ensuring timely responses to customer inquiries * Architect a robust query management system, leveraging accurate logging, tracking, and resolution of all customer queries * Collaborate with cross-functional teams to design and deliver effective solutions, fostering a culture of customer-centricity * Manage and analyze query databases, generating actionable insights and periodic reports to inform management decisions * Lead issue escalation processes, ensuring seamless follow-up and closure with relevant departments * Identify and address query trends, recommending process enhancements to optimize efficiency and customer experience * Champion service excellence, upholding the highest standards to boost customer satisfaction, loyalty, and brand reputation