Senior Executive - Telesales

• Spearhead client interactions, delivering exceptional service and expertise via inbound and outbound calls. • Architect personalized solutions, clearly outlining clinic services and consultation processes to drive informed decision-making. • Drive consultation bookings by expertly guiding clients through the scheduling process, ensuring timely and suitable appointments. • Proactively manage leads, pursuing follow-ups and converting inquiries into booked consultations. • Collaborate with medical staff and front desk teams to streamline appointment scheduling and ensure seamless client experiences. • Maintain meticulous records of client interactions, tracking call outcomes, follow-ups, bookings, and conversion rates. • Foster trust and loyalty through empathetic, professional communication, prioritizing patient satisfaction and clinic reputation. • Exceed daily and weekly call targets, consistently meeting or surpassing monthly conversion goals. • Provide actionable insights and regular updates to management, informing data-driven decisions and strategic growth initiatives.