Receptionist cum consultant

* Lead the front desk operations, delivering exceptional customer service to students and visitors, and fostering a welcoming atmosphere. * Manage inbound and outbound communications, handling phone calls, emails, and walk-in inquiries with professionalism and poise. * Drive initial guidance and counseling sessions, empowering students to explore study abroad options and make informed decisions. * Architect schedules and appointments for consultants, ensuring seamless interactions and maximizing productivity. * Support students in navigating application forms and documentation, providing expert guidance and streamlining the process. * Develop and maintain accurate student records and databases, ensuring data integrity and confidentiality. * Proactively follow up with prospective students, addressing concerns and providing personalized support throughout their journey. * Collaborate with the team to facilitate visa processing documentation, ensuring timely and efficient submission. * Perform a range of administrative tasks, leveraging strong organizational skills to drive efficiency and effectiveness. * Utilize strong communication skills to build rapport with students, visitors, and colleagues, promoting a positive and inclusive work environment.