Executive/Sr. Executive-Customer Service

• Deliver exceptional client experiences by adapting working drawings to meet their evolving needs and preferences. • Collaborate with cross-functional teams, including Architects, Structural Engineers, and Procurement Departments, to address client feedback and concerns. • Drive technical, construction, and modification solutions that meet client obligations and exceed their expectations. • Foster long-term relationships by providing personalized after-sales services, ensuring client satisfaction, and promoting positive referrals. • Navigate critical situations with ease, ensuring seamless issue resolution and minimal disruption to clients. • Develop and manage budgets and estimates for additional work, ensuring transparency and accuracy. • Oversee quality control and supervision of modification work during finishing stages, guaranteeing high-quality outcomes. • Facilitate smooth handovers of apartments, documents, and project materials to clients, landowners, and management associations. • Collect and incorporate client feedback on optional modification work, tailoring solutions to meet their unique requirements and preferences.