Senior Officer, Digital & Promotion

* Spearhead the development and management of monthly content calendars for social media platforms, ensuring timely and engaging content that drives customer interaction. * Architect and execute comprehensive digital marketing strategies, including design and video content, to boost brand visibility and sales performance. * Drive the creation of innovative, trending content that captivates audiences and fosters meaningful customer engagement. * Oversee the seamless execution of promotional campaigns, ensuring timely updates and progress monitoring to maximize impact. * Manage and track customer loyalty programs, leveraging insights to inform future marketing initiatives and enhance customer experience. * Collaborate with cross-functional teams, including design and merchandising, to ensure cohesive digital campaigns and platform operations. * Configure promotional inputs into internal software systems, streamlining processes and optimizing performance. * Analyze and measure promotional performance, leveraging analytical tools to craft insightful reports that inform data-driven decision-making. * Develop and submit promotion claims, coordinating with management for reconciliation and facilitating timely processing of debit notes. * Deliver exceptional customer service, efficiently handling customer queries and coordinating with internal departments to resolve issues promptly.