Customer Service Representative

• Need to handle incoming calls to the prospective customers pertaining to the Client`s business.• Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.• Identify customer needs, clarify information and provide solutions.• Perform every call actively to solve client`s problem.• Must be knowledgeable about Facebook (Social media), email & web chat.• Refer unresolved customer grievances to designated persons for further investigation.• Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.• Report time to time to the team leader for complicated issues.