Page Moderator

* Drive exceptional customer experiences by responding promptly to inquiries across multiple channels, including inbox, calls, and social media. * Foster strong, lasting relationships with customers, ensuring their needs are met and exceeded. * Resolve customer complaints in a timely and professional manner, providing tailored solutions that enhance satisfaction. * Analyze customer feedback to identify areas for improvement and inform strategic decisions. * Collaborate with internal teams to ensure seamless service delivery and a cohesive customer journey. * Lead customer record management, maintaining accurate and up-to-date information and following up regularly to ensure ongoing satisfaction. * Convert customer inquiries into sales opportunities, meeting and exceeding sales targets through effective needs analysis and solution-based selling. * Architect personalized sales strategies, upselling and cross-selling products that meet individual customer needs and drive revenue growth. * Work flexibly according to a roster-based schedule, ensuring consistent coverage and support for customers.