Technical Manager- Bubble Tea

* Spearhead daily outlet operations, ensuring seamless workflow, efficient opening and closing procedures, and effective manpower planning and shift scheduling. * Lead and develop high-performing teams by recruiting, training, and supervising staff, while fostering a culture of excellence and motivating team members to achieve sales and service targets. * Drive technical excellence by maintaining rigorous product quality standards, ensuring food safety and SOP compliance, and conducting regular inventory and equipment checks to guarantee exceptional customer experiences. * Analyze and report on key performance metrics, including sales, costs, and forecasts, to inform business decisions and optimize operations. * Champion customer satisfaction by resolving complaints, addressing feedback, and investigating service or product quality issues to maintain brand standards and presentation. * Architect and implement operational strategies that balance efficiency, quality, and cost-effectiveness, while managing budgets, forecasting, and performing quality controls to achieve business objectives. * Oversee procurement, inventory management, and warehouse efficiency to ensure seamless logistics and supply chain operations. * Collaborate with cross-functional teams to drive marketing and business development initiatives, aligning with the company's vision and goals to propel growth and success.