Admin & Operation Manager

* Drive hospital operations, overseeing daily activities across OPD, front desk, billing, and patient flow to ensure seamless service delivery. * Architect doctor schedules, availability, and service delivery to optimize resource utilization and patient care. * Spearhead initiatives to enhance patient flow, streamline processes, and boost overall service efficiency. * Resolve patient complaints and conflicts in a professional, empathetic manner, prioritizing patient satisfaction and experience. * Monitor and manage pharmacy operations, medicine management, and inventory control to ensure accuracy and compliance. * Ensure precision in billing, cash handling, and daily reporting, maintaining transparency and accountability. * Champion cost control measures, analyzing operational performance to inform data-driven decisions and drive profitability. * Lead marketing and promotional activities, developing strategic campaigns to elevate the hospital's reputation and attract new patients. * Manage staff scheduling, discipline, and performance, fostering a culture of excellence, accountability, and continuous improvement. * Foster collaboration and coordination among departments, facilitating open communication and effective issue resolution. * Identify operational bottlenecks and implement swift, effective solutions to minimize downtime and maximize productivity. * Uphold hospital policies, SOPs, and regulatory requirements, ensuring compliance and mitigating risk. * Provide regular, insightful updates to management, highlighting key performance metrics, challenges, and opportunities for growth.