Assistant Manager, IT

* Spearhead daily IT operations, driving technical support and ensuring seamless system functionality. * Architect and maintain robust server, network, and computer systems infrastructure, with a focus on peak performance and reliability. * Champion data protection, designing and implementing backup and disaster recovery protocols to safeguard sensitive information. * Troubleshoot and resolve complex hardware, software, and network issues, leveraging expertise to minimize downtime and optimize productivity. * Foster strategic vendor partnerships, negotiating and managing IT equipment and services to meet business needs. * Deliver expert support for ERP systems, email platforms, and business applications, empowering users to maximize technology benefits. * Develop and enforce IT policies, procedures, and compliance standards, ensuring alignment with organizational goals and regulatory requirements. * Lead and mentor IT support teams, providing guidance and oversight to ensure exceptional service delivery and skill development. * Craft comprehensive IT reports and documentation, providing actionable insights and informing data-driven decision-making.