Counselor / Sr. Counselor

* Spearhead client engagement through prompt and personalized responses to emails, messages, and inquiries * Drive marketing efforts by crafting engaging social media content, promoting services, and following up with clients * Deliver accurate and concise information on various visa processes, including Student, Visit, Work Permit, and Migration visas * Foster strong relationships with clients through polished phone and in-person communication, ensuring a professional and courteous tone * Collaborate with senior counselors to provide exceptional client support and streamline documentation processes * Create a warm and welcoming atmosphere by greeting clients and maintaining a friendly, approachable demeanor * Nurture ongoing client relationships through regular updates, follow-ups, and proactive communication * Facilitate seamless application processes by preparing documents, completing forms, and organizing client files with precision * Ensure data integrity by maintaining up-to-date digital and physical records, adhering to company standards * Stay abreast of company guidelines and best practices for visa processing and client service, continuously refining knowledge and skills to deliver exceptional results