Head of Credit Recovery

• Spearhead group-wide recovery initiatives, driving timely collection of outstanding dues and maximizing revenue recovery. • Architect and implement effective field recovery strategies, guiding team members to achieve targets and deliver exceptional client experiences. • Develop and refine tailored recovery approaches, leveraging customer insights, risk profiles, and aging analysis to optimize results. • Foster strong relationships with overdue clients, negotiating settlements and reducing outstanding balances through proactive communication and strategic follow-up. • Drive data-driven decision-making, generating regular recovery reports and providing actionable insights to management to inform business strategy. • Collaborate seamlessly with cross-functional teams, including Sales, Accounts, and other departments, to ensure cohesive operations and meticulous documentation. • Navigate high-stakes accounts with precision, employing expert negotiation and settlement techniques to protect company interests. • Uphold the highest standards of compliance, ensuring all recovery activities align with company policies, regulatory requirements, and industry best practices. • Maintain meticulous records of recovery efforts, tracking follow-ups, client commitments, and progress towards targets. • Empower and motivate team members, cultivating a culture of discipline, accountability, and continuous improvement to drive exceptional performance and growth.