Assistant Manager - Operation & Sales

* Spearhead daily resort operations, driving seamless execution across front office, housekeeping, food & beverage, and maintenance teams. * Champion exceptional guest experiences, ensuring consistent service standards, impeccable cleanliness, and unwavering safety in all areas. * Deliver prompt and professional resolutions to guest inquiries, feedback, and concerns, fostering loyalty and advocacy. * Architect inventory management and vendor partnerships, guaranteeing timely availability of operational necessities and supplies. * Lead staffing schedule coordination, team training, and performance development initiatives, empowering employees to excel. * Drive revenue growth by crafting and implementing targeted sales strategies, focusing on high-demand periods and off-peak seasons. * Nurture and expand relationships with corporate clients, travel agents, and online booking platforms, identifying opportunities for mutual growth. * Conduct market research and competitor analysis, uncovering trends, opportunities, and areas for differentiation. * Design and promote resort packages, events, and special offers, showcasing the resort's unique value proposition. * Develop and present data-driven sales reports, forecasts, and performance metrics, informing senior management's strategic decisions and driving business outcomes.