Officer-Credit Recovery

* Drive debt recovery efforts by proactively contacting overdue account holders via phone to secure payments * Manage and update account information in real-time, including status, payment commitments, and call notes, within the collection system * Assess and ensure high-quality interactions, adhering to scripts, maintaining professionalism, and upholding compliance standards * Develop and deliver timely reports on outstanding balances, collection progress, and daily activity metrics to inform business decisions