Solar Product Consultant Engineer with Load Calculation, Installation, Customer Support

* Spearhead technical consultancy services, providing expert guidance on solar solutions, including Hybrid and Off-grid systems, to drive customer satisfaction and loyalty. * Conduct comprehensive energy audits and load calculations to design optimal solar solutions, ensuring precise capacity recommendations and maximum energy efficiency. * Architect and oversee the installation of solar structures and electrical wiring, guaranteeing safety and efficiency standards are met and exceeded. * Deliver exceptional post-sales technical support, including remote troubleshooting, battery management system guidance, and inverter setting optimization. * Stay at the forefront of the latest solar technologies, contributing to the development of technical specifications for our e-commerce platform and driving product knowledge excellence. * Collaborate with cross-functional teams to drive business growth, identify new opportunities, and implement process improvements that enhance customer experience and operational efficiency. * Develop and maintain strong relationships with customers, providing timely and effective communication, and resolving issues promptly to ensure high levels of customer satisfaction. * Drive continuous learning and professional development, staying up-to-date with industry trends, best practices, and new technologies to maintain a competitive edge. * Lead and participate in on-site installations, commissioning, and after-sales support activities, providing on-the-spot and remote support to customers across the country. * Analyze and resolve complex technical issues, using problem-solving skills and expertise to minimize downtime and optimize system performance. * Contribute to the development of training programs and knowledge-sharing initiatives, helping to build a high-performing team and driving business success.