German Speaking Customer Support & Claims Executive

* Spearhead customer service operations, leveraging 3+ years of experience in international logistics support to drive exceptional customer experiences. * Foster strategic partnerships with German counterparts and overseas agents, ensuring seamless collaboration and communication. * Deliver multilingual support, handling German customer inquiries via email and phone with precision and professionalism. * Architect efficient shipment tracking and delivery update processes, ensuring timely and accurate information dissemination. * Drive claims resolution, expertly managing lost, damaged, or delayed shipments to minimize customer disruption. * Champion customer satisfaction, implementing proactive measures to exceed expectations and build loyalty. * Navigate CRM software with ease, streamlining customer interactions and optimizing service delivery. * Lead shipment tracking and resolution efforts, providing swift and effective solutions to complex logistics challenges.