Software Support Engineer

* Drive collaboration with stakeholders to deliver SLA-based data workflows, ensuring seamless data validation, transformation, and integration across systems. * Architect data validation processes, analyzing existing ticket flows to identify areas for improvement and optimizing data quality. * Facilitate clear and concise communication among stakeholders, ensuring smooth coordination and successful project delivery. * Analyze and validate data in various use-cases, leveraging the ticketing platform to inform data-driven decisions. * Transform and cleanse data to ensure compatibility with target systems, modifying and inserting data as needed to maintain high data integrity. * Develop and maintain detailed documentation of special case scenarios, communications, and actions taken. * Provide regular updates and reports to stakeholders on bulk ticket processing, ensuring transparency and accountability. * Leverage expertise in PDM/PLM systems and data structures to ensure seamless transitions with minimal disruption to business operations. * Extract, analyze, transform, and manipulate data with precision, utilizing technical skills to drive business outcomes. * Foster collaboration and coordination between teams, ensuring successful project completion and driving business results. * Utilize technical expertise in SQL, data manipulation languages, and programming languages to drive data-driven solutions. * Work independently and collaboratively as part of a team, demonstrating excellent analytical, communication, and interpersonal skills. * Apply knowledge of ticketing systems, project management tools, and version control systems to drive efficient workflows and processes. * Stay up-to-date with industry trends and emerging technologies, applying knowledge of scripting languages, data visualization tools, and API integrations to drive innovation and growth.