Ticketing Reservation Officer

* Spearhead air ticketing operations using GDS systems, leveraging expertise in Amadeus, Galileo, and Sabre to drive efficiency. * Deliver seamless air travel solutions, encompassing booking, re-issuance, refunds, and cancellations. * Champion quality control, scrutinizing PNRs to minimize errors, debit memos, and booking discrepancies. * Drive timely ticketing, closely monitoring time limits, queues, and schedule changes to ensure seamless travel experiences. * Collaborate with airlines, consolidators, and GDS helpdesks to resolve complex cases and provide tailored solutions. * Empower agents and sub-agents with expert fare construction, routing, and ticketing guidance, fostering a culture of excellence. * Mitigate financial risks by implementing robust fare application and ticketing practices, reducing ADM/ACM exposure. * Provide exceptional customer support, addressing queries and concerns with professionalism and poise. * Develop and maintain accurate sales, refund, and reissue reports, ensuring precise accounts reconciliation. * Mentor junior staff and sub-agents, sharing knowledge and expertise to elevate team performance. * Foster a customer-centric culture, prioritizing satisfaction and service quality to drive loyalty and growth. * Stay at the forefront of industry developments, continually updating knowledge of airline policies, promotions, and system updates.