Documentation and Service Officer

* Lead customer engagement by responding to internal queries in a timely and accurate manner, ensuring seamless issue resolution. * Drive effective communication through proactive phone and SMS updates, keeping customers informed about cheque status and other critical documents. * Manage secure and efficient disbursement of cheques, salary certificates, and official documents, adhering to strict timelines and protocols. * Architect a robust filing system, meticulously maintaining and preserving vouchers, salary documents, and financial records to ensure easy retrieval and compliance. * Coordinate the receipt and distribution of incoming documents, collaborating with relevant teams and stakeholders to facilitate smooth operations. * Champion documentation tracking and record-keeping, ensuring meticulous audit trails and adherence to regulatory requirements. * Foster cross-functional collaboration, working closely with internal teams to deliver exceptional service and support. * Provide administrative support to colleagues, assisting with tasks and projects as needed to drive team success. * Safeguard sensitive financial and employee information, maintaining confidentiality and security in all aspects of document handling. * Embrace a flexible and adaptive approach, taking on additional responsibilities and tasks as assigned by the supervisor to drive business objectives.