Customer Support & Sales Executive (E-commerce)

• Spearhead customer interactions through inbound and outbound calls, ensuring seamless order confirmations and issue resolutions. • Craft and deliver timely, professional responses to customer inquiries via various messaging channels. • Orchestrate the logistics of courier and delivery operations, optimizing efficiency and reliability. • Curate and update the company's online product portfolio, ensuring accuracy and appeal. • Analyze and maintain daily sales and inventory metrics using Microsoft Excel, informing data-driven business decisions. • Collaborate with cross-functional Sales & Marketing teams to drive target achievement and strategic growth. • Champion a customer-centric approach, streamlining order processing and fostering a positive, hassle-free experience for all customers.