Assistant/ Deputy Manager, Customer Experience

* Spearhead quarterly planning initiatives, orchestrating seamless project execution across cross-functional teams * Foster strong client relationships, driving timely payments, proactive issue resolution, and regular follow-ups * Architect project foundations, developing starter files, cost sheets, and modification documentation to ensure precision and accuracy * Curate client material selections, navigating re-selections and substitutions as needed to meet evolving project requirements * Lead site visits, joint inspections, and client consultations, addressing concerns and providing proactive solutions to ensure client satisfaction * Champion data integrity, overseeing secure documentation, and maintaining meticulous client records to ensure compliance and confidentiality * Drive project closure, preparing comprehensive final accounts, issuing handover letters, and coordinating efficient project handovers to ensure seamless transitions