Executive (Relationship Marketing)

• Spearhead high-performing teams by providing guidance, training, and motivation to drive exceptional service delivery and ongoing improvement. • Architect service quality enhancements by analyzing customer feedback and implementing strategic initiatives to foster lasting client relationships. • Drive post-sales engagement and client retention efforts, ensuring seamless service satisfaction and loyalty. • Track and optimize team performance metrics, including response times, resolution rates, and client satisfaction scores. • Propel team success by setting and achieving targets for conversion, retention, and service excellence. • Foster cross-functional collaboration with Sales, Operations, Business Development, and Marketing teams to align strategies and goals. • Develop and present comprehensive performance reports on a monthly, quarterly, and yearly basis to inform business decisions. • Deliver personalized support by handling client calls and resolving issues in a timely and professional manner.