Patient Counsellor

• Spearhead client interactions, delivering exceptional service and expertise via inbound and outbound calls. • Architect personalized solutions, clearly articulating clinic services and consultation processes to drive informed decisions. • Drive consultation bookings by expertly guiding clients through the scheduling process, ensuring timely and suitable appointments. • Proactively manage leads, pursuing follow-ups and re-engaging pending clients to maximize conversion opportunities. • Collaborate with cross-functional teams, including doctors and front desk staff, to streamline appointment scheduling and enhance the client experience. • Develop and maintain meticulous records of client interactions, tracking call outcomes, follow-ups, bookings, and conversion rates. • Foster trust and loyalty through empathetic, professional, and respectful communication, prioritizing patient satisfaction and loyalty. • Convert inquiries into consultations, consistently meeting or exceeding daily call targets and weekly/monthly conversion goals. • Uphold the clinic's reputation, providing management with regular updates, insights, and performance reports to inform strategic decisions.