Manager - IT & Logic ERP

* Architect and execute a comprehensive IT strategy that aligns with business objectives, driving digital transformation and innovation across the organization. * Lead the development and implementation of a technology roadmap, managing IT budget, resources, and vendor relationships to ensure optimal ROI. * Drive infrastructure management, ensuring scalable, secure, and high-performing IT systems, and maintaining system availability and network reliability. * Develop and implement robust cybersecurity frameworks and data protection policies, ensuring compliance with industry standards and regulations, and mitigating IT risks. * Oversee the implementation and optimization of ERP systems, enterprise applications, and system integrations, ensuring seamless performance and upgrades. * Deliver exceptional IT operations and support, providing first-level technical support, administering office networks, and managing user accounts, email configurations, and system permissions. * Foster a culture of innovation and continuous improvement, leading the IT support team, developing team capability and performance, and ensuring efficient service desk and user support. * Collaborate with cross-functional teams, providing administrative support for daily office operations, logistics, and events, and assisting in procurement processes for IT and office supplies. * Manage IT budgets, ensuring cost-effective technology investments, and preparing and executing budget plans that align with business objectives. * Ensure timely escalation of complex incidents, maintaining accurate IT inventory, asset tracking logs, and technical documentation, and liaising with vendors and ISPs for technical maintenance and service issues.