Asst. Engineer - Service (Mahindra Tractor Division)

* Drive annual sales targets under management guidance, ensuring alignment with organizational objectives. * Architect a comprehensive yearly service delivery plan, encompassing strategies, policies, and procedures to guarantee exceptional after-sales service to end-users. * Deliver timely reports to supervisors, keeping them informed of the latest service section developments. * Design and implement optimized service plans that balance cost efficiency with maximum customer satisfaction for the respective region. * Spearhead regular service camps, organize FDFC events, and submit reports to supervisors within designated deadlines. * Develop and execute tour plans to engage with customers, inspect mechanic activities, troubleshoot issues, and provide effective solutions. * Boost personnel productivity by creating strategic plans and conducting quarterly performance appraisals to drive individual growth. * Champion customer-centric service, upholding the company's commitment to delivering exceptional support and experiences.