Front Desk Executive

* Welcome and engage with visitors, ensuring a positive and comfortable waiting experience at the reception. * Handle all incoming and outgoing calls with professionalism, efficiently transferring them to the relevant personnel. * Provide exceptional customer service through polite and courteous responses to all inquiries. * Oversee and manage messages, ensuring timely and accurate communication. * Maintain and update the contact sheet to guarantee data accuracy and accessibility. * Coordinate the flow of incoming and outgoing mail, ensuring seamless correspondence. * Monitor and track all external visitors entering and exiting the office premises. * Inspect and verify incoming and outgoing materials to ensure compliance with level 4 standards. * Regulate access to the Executive Director's office, managing traffic and maintaining confidentiality. * Manage the Executive Director's schedule, providing timely reminders and updates to ensure punctuality. * Drive administrative efficiency by performing additional duties and assignments as delegated by PSTC Management.