Customer Care Executive

* Lead customer interactions at the service center reception, delivering exceptional support and ensuring seamless communication between customers and the service team. * Drive customer satisfaction by handling incoming service-related calls, resolving queries, and providing timely solutions in a professional and courteous manner. * Architect effective issue resolution by registering customer complaints, service requests, and product issues accurately in the system and coordinating with the technical/service team. * Deliver personalized support by providing initial guidance and basic troubleshooting to customers, and escalating complex issues to relevant authorities when necessary. * Manage front desk operations, ensuring efficient call routing, and maintaining proper records of customer interactions, complaints, and feedback. * Foster a positive customer experience by maintaining service center etiquette, guiding walk-in customers through service procedures, and following up on pending service requests. * Collaborate with the technical/service team to ensure timely issue resolution, and update customers regularly on the status of their service requests. * Develop and maintain a customer-centric mindset, driving continuous improvement in customer satisfaction and service center operations.