Team Leader (Telesales)

* Spearhead a high-performing call center team, driving exceptional customer experiences and achieving performance targets. * Foster a motivated and skilled team through effective supervision, coaching, and development opportunities. * Champion adherence to company policies, scripts, and service standards, ensuring seamless customer interactions. * Analyze key performance metrics, providing actionable insights and data-driven recommendations to management. * Resolve complex customer issues efficiently, turning complaints into opportunities for growth and improvement. * Partner with the recruitment team to identify and onboard top talent, ensuring a smooth transition into the call center team. * Collaborate cross-functionally to optimize processes, enhance service quality, and promote a culture of continuous improvement. * Architect and execute sales strategies to meet daily, weekly, and monthly targets, leveraging inbound and outbound calls to promote courses. * Build lasting customer relationships, driving repeat business and loyalty through personalized interactions and tailored solutions. * Manage and maintain accurate customer data within the CRM/database, ensuring a single source of truth for customer insights and preferences.