Senior Executive - Operation (Food and Beverage), Fresh Super Mart

* Spearhead daily Food & Beverage operations across outlets, driving quality, hygiene, and service excellence. * Architect operational processes for beverages, pastries, and fast-food items, ensuring seamless and efficient service delivery. * Lead and supervise outlet staff during shifts, guaranteeing precise handling of beverage preparation, pastry items, and fast-food service. * Manage inventory levels, implement effective stock control, and collaborate with the team to minimize wastage and optimize storage. * Uphold stringent food safety and hygiene standards, adhering to standard operating procedures (SOPs) and regulatory requirements. * Deliver exceptional customer experiences by promptly addressing queries and feedback, fostering a positive and loyal customer base. * Foster strategic partnerships with procurement and supply teams, ensuring timely availability of essential F&B items. * Develop and analyze daily/weekly operational reports, providing actionable insights to management and informing data-driven decisions. * Identify, report, and resolve operational issues, driving continuous improvement and ensuring smooth outlet functioning.