Call Center Manager

* Drive performance excellence by tracking key metrics such as average handle time, first-call resolution, and customer satisfaction to inform data-driven decisions. * Architect high-performing teams by recruiting, onboarding, and developing talent, and fostering a culture of continuous learning and growth. * Streamline operations by designing and implementing efficient workflows, leveraging technology, and ensuring quality assurance to maximize productivity. * Manage operational resources effectively, including scheduling, budgeting, and responding to critical situations to minimize risk and ensure business continuity.