Assistant Manager - IT (Infrastructure)

* Spearhead the development and maintenance of a robust IT infrastructure, encompassing networks, servers, endpoints, and peripherals. * Architect and ensure seamless connectivity across all locations, leveraging LAN, WAN, Wi-Fi, VPN, and internet technologies. * Design, configure, and manage network devices, including routers, switches, and firewalls, to optimize performance and security. * Proactively monitor system performance, rapidly troubleshooting and resolving downtime, slowness, and connectivity issues to minimize business impact. * Drive the management of Windows servers, Active Directory, user accounts, and backups, ensuring data integrity and availability. * Champion IT security by implementing and enforcing robust firewall rules, antivirus protection, access controls, and data backup protocols. * Deliver exceptional technical support to users, addressing hardware, software, email, and connectivity issues in a timely and effective manner. * Foster strategic partnerships with ERP and software vendors to ensure prompt issue resolution and system support. * Supervise and motivate the IT support team, driving timely closure of service requests and ensuring exceptional customer satisfaction. * Oversee IT asset management, including inventory tracking, tagging, and lifecycle management, to optimize resource utilization. * Coordinate procurement, maintenance, and vendor services, ensuring seamless IT operations and minimizing downtime. * Enable business continuity by supporting meeting room setup, video conferencing, and disaster recovery initiatives. * Develop and distribute insightful IT performance reports, providing actionable intelligence to stakeholders. * Maintain comprehensive documentation of network diagrams, licenses, standard operating procedures, and IT policies, ensuring compliance and knowledge sharing. * Lead cross-functional infrastructure improvement projects, driving digital transformation and IT innovation to propel business growth.