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Technical Customer Support Engineer
XeonBD
Dhaka (Mohammadpur)
Full TimeHybridBdJobsActive Hiring
Salary
Negotiable
Deadline
9 May 2026
Source
BdJobs
Location
Dhaka (Mohammadpur)
Salary
Negotiable
Deadline
9 May 2026
Key Responsibilities
* Drive exceptional customer experiences by delivering timely and expert technical support through multiple channels, including live chat, ticketing systems, and phone.
* Lead the resolution of customer support requests from inception to completion, ensuring seamless issue management and prompt resolution.
* Architect solutions to complex technical issues related to web hosting, DNS, servers, operating systems, and applications, leveraging in-depth troubleshooting skills.
* Deploy, configure, and optimize operating systems and software to ensure peak performance and reliability.
* Monitor system performance in real-time, responding swiftly to alerts and incidents to minimize downtime and ensure continuous service availability.
* Execute routine maintenance tasks to guarantee system stability, security, and efficiency.
* Collaborate with cross-functional teams to innovate service quality, refine processes, and implement best practices.
* Develop and share technical documentation, reports, and knowledge base articles to facilitate internal knowledge sharing and enhance team capabilities.
Requirements
Skills
Analytical skillsTroubleshooting skillsCommunication skills
Education
- Bachelor of Science (BSc) in Computer Science & Engineering
- Bachelor of Science (BSc) in Electrical & Electronic Engineering
- Diploma in Computer
Additional
- Strong analytical and troubleshooting skills
- Experience in customer support or technical helpdesk roles is preferred
- Basic understanding of web hosting, DNS, and IT infrastructure is a plus
- Excellent communication skills with a focus on customer satisfaction
- Ability to work independently and in a team, across multiple shifts
Compensation & Benefits
Transportation allowanceMobile phone bill reimbursementTraining and career development opportunities
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