Team Leader – Lead Conversion & Follow-up

• Spearhead the lead conversion team, driving daily productivity and performance excellence • Optimize follow-up activities to boost lead conversion rates and sales closures • Analyze call quality, providing actionable feedback and coaching to enhance team performance • Ensure seamless lead handling, timely follow-ups, and precise CRM updates • Establish and track key performance indicators (KPIs) for individuals and the team, driving progress toward targets • Identify skill gaps and develop targeted corrective plans to bridge performance shortfalls • Collaborate with cross-functional teams (Sales, Advising, HR) to evaluate performance and inform development strategies • Develop and distribute regular reports on team performance, conversion metrics, and productivity • Inspire and coach team members to achieve ambitious sales and operational objectives • Uphold high standards of discipline, attendance, and performance within the team, fostering a culture of excellence