Technical Support & Marketing Executive

* Deliver exceptional technical support to customers via email, providing timely and effective solutions to their inquiries. * Drive the development of comprehensive technical support documentation for the company website, ensuring seamless product usage guidance. * Architect and implement robust IT support systems, encompassing hardware, software, and networking, to ensure resilient and responsive support for various operational units. * Configure, troubleshoot, and maintain network equipment, including OLT, Mikrotik, switches, routers, firewalls, and Wi-Fi, to guarantee optimal network performance. * Identify and mitigate single points of failure, developing redundancy plans to ensure uninterrupted system operations. * Lead the maintenance and troubleshooting of Windows servers, network devices, and other critical systems, ensuring data protection and security. * Monitor and analyze network performance metrics, identifying areas of improvement and optimizing network utilization. * Manage and coordinate all IT-related issues, including data, wireless communications, security, and computer hardware and software, to ensure seamless customer experience. * Develop and maintain expertise in WordPress development, with a focus on both front-end and back-end website development, utilizing technologies such as CSS3, JavaScript, HTML5, and jQuery. * Proactively identify and resolve problematic areas, implementing strategic solutions to drive process optimization and innovation. * Collaborate with cross-functional teams to identify opportunities for growth, innovation, and process improvement, driving business excellence. * Stay up-to-date with the latest developments in IT infrastructure, including networks, servers, and cloud computing, to ensure the company remains at the forefront of technology. * Drive high-quality delivery of objectives, demonstrating a commitment to timely and effective solutions, and a passion for continuous learning and improvement.