Assistant Executive / Executive (Front Desk), BCDL

• Deliver exceptional customer experiences by providing personalized support to visitors, shoppers, and tenants. • Drive customer engagement by responding to inquiries about mall services, promotions, and facilities in a timely and professional manner. • Manage incoming communications across multiple channels, including phone, email, and in-person requests. • Champion front desk operations by maintaining accurate visitor records, enforcing protocols, and ensuring seamless execution. • Navigate shoppers through the mall by offering expert directions and guidance to enhance their overall experience. • Resolve customer complaints in a fair and efficient manner, escalating issues to relevant departments as needed. • Curate a welcoming reception area by maintaining a clean, organized, and visually appealing environment. • Support administrative functions, including documentation, reporting, and record-keeping, to ensure seamless day-to-day operations.