Executive (Customer Care)

* Spearhead patient registration, accurately capturing and updating patient information in the hospital's computer system and medical software. * Architect seamless appointment scheduling, managing OPD appointments, and facilitating admissions with precision and efficiency. * Deliver exceptional customer service, warmly welcoming patients, visitors, and members of the public, and directing them to the appropriate resources. * Drive indoor admissions, meticulously preparing case papers and ensuring a smooth patient experience. * Foster a positive and supportive environment, arranging necessary amenities such as stretchers, wheelchairs, or ambulances to ensure patient comfort and convenience. * Oversee the organization and maintenance of the OPD, ensuring all areas are tidy and well-organized. * Guide patients through the payment process, providing clear instructions and support as needed. * Communicate effectively with other departments, notifying them of any changes or delays in doctor's schedules. * Track and record all calls, maintaining accurate and up-to-date records. * Manage and maintain various registers, files, and quality indicators, ensuring compliance with hospital standards. * Cultivate a collaborative and professional team dynamic, promoting open communication and a strong sense of teamwork among colleagues.